Welcome to The Bong Shop website!
By accessing or browsing this website you are agreeing to these Terms & Conditions. We reserve the right to amend these Terms and Conditions at any time without providing notice to you.
These terms and conditions apply to this website only.
You must be 18 to view or make a purchase on The Bong Shop website. By selecting the click box to enter the site, you are agreeing that you are over 18 years of age. We cannot be held responsible for the actions of anyone using this website who is under 18 years of age. If your angry parent contacts us about your underage activity on this site, we will dob.
All Credit Card payments attract a 4.3% Bank Surcharge. This is a surcharge charged by the bank and passed onto you our Customer. Avoiding this fee is only possible by using one of the other payment methods - which unfortunately we do not have at present.
Some products on this website may contravene certain laws in some parts of the world. The Bong Shop will not be held responsible in the event of ‘you’ our client contravening such laws. All smoking products purchased from us are for use with tobacco or legal alternatives which comply with the laws. It is your responsibility to comply with local laws.
- When purchasing products from our website you expressly agree and acknowledge that you will use the products for legal purposes.
- You acknowledge and agree that:
- Our Products, whether offered on this website or otherwise, are sold in and from the Australian Capital Territory (ACT) and are subject to the laws of the ACT.
- When you place an order to purchase our products, you are making an offer to us.
- We have the right to refuse service and orders placed for any of our products.
- If your offer is accepted, we will communicate that acceptance to you. The offer is accepted in the ACT, the place for sale.
- You must ensure that the product you are purchasing is legal in the state or territory that you reside in.
Stock & Availability
While we try to ensure that all the information on our website is accurate, unfortunately errors may sometimes occur. If an error has been made, we will inform you as soon as possible. We are under no obligation to fulfil an order for an incorrect item.
We cannot guarantee availability on all items and reserve the right to cancel any order at any time.
If an item is out of stock at time of purchase, you will be notified so other arrangements can be made.
Pricing & Payments
All prices shown on our website are in Australian Dollars and include GST.
You will be billed in Australian Dollars.
What are my payment options?
We accept direct bank deposit.
Is my card secure to use on your site?
The Bong Shop values the security of your personal information. All details entered in our site go through a secure socket layer technology (SSL). Your details are encrypted and securely transmitted in through the payment gateway in order to be processed. Your credit card information is never stored.
When you make a purchase on The Bong Shop website, you are agreeing that you are an authorized user of the credit card or debit card used to place your order.
In the case of direct debit payment method, your order will be shipped once the funds have cleared in our account.
All orders are subject to various security checks. If our fraud detection system detects an anomaly with your payment, you will be contacted to confirm your details. We reserve the right to hold your order during this process while we await your confirmation. If we suspect fraud, we reserve the right to cancel your order and/or account and communicate your information to the relevant authorities.
If you are using a discount or coupon code, you must enter it at checkout prior to making your payment. If your order is paid without entering a code, you are agreeing to pay the full amount for your items. Discounts cannot be applied or refunded to an order after payment has been made.
It is your responsibility to ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses.
Standard delivery may take up to 14 business days depending on location, delays may occur for remote areas and during peak periods. This timeframe of up to 14 business days for standard delivery is an estimate only and not a guarantee of delivery. Unforeseen delays can occur once items leave our warehouse and are not our responsibility.
Standard Postage Charges are $11.50 & $15.00 within Australia. Free standard shipping on all orders over $150.
Express Post is a flat rate of $30, Express Post still remains our quickest delivery option, please be aware, delays may still occur for remote areas and during peak periods.
We use 2 carriers: Australia Post and Couriers Please.
The carrier your order has been sent through will be advised in your dispatch confirmation email, for any delivery updates or enquires, please reach out to the carrier directly.
The Bong Shop does not ship outside of Australia.
All purchases are final and returns are not accepted, unless items are faulty. If you have any issues with your order, please contact us.
We will refund, credit or replace any items that are found to be faulty on arrival, or within the warranty period (on warranty applicable items). If you feel your item is faulty, please contact us as soon as possible via our contact us page.
Please ensure you include photos of the fault if applicable.
While all care is taken with packaging of fragile items, breakages may occur in transit. If your item has arrived broken or damaged, please contact us as soon as possible via the Contact Us page.
Be sure to include photos of the broken or damaged item/s.
Please inspect your items thoroughly on arrival. If you do not report any problems with your item when you receive it, we assume that you received it in good working order without damage. We have no responsibility to provide a refund, exchange or credit for items that you have damaged or broken yourself after the fact.
Images & Designs
All designs, images and artwork on this website are the copyright of The Bong Shop. No permission is given to reproduce any of the logos, trademarks, brand names, artwork, images or designs featured on this website and any such use my constitute infringement on the owners’ rights.
When you create an account on this website, you agree to provide us with accurate personal and contact information. If you have provided incorrect information, we cannot be held responsible for any issues arising from the use of this incorrect information.
We reserve the right to refuse to supply any person and/or close account for any reason including misuse and abuse of staff.