Got a few questions? Quickly answer them using our FAQs below!


We accept card payments via Visa & Mastercard.
Occasionally we'll ask for a proof of identity, we take our customers security very seriously and occasionally we will ask for proof of identity before processing your order.

We know that in most cases, orders are legitimate but we’d hate to let someone fraudulently place an order using someone else’s credit card. We would feel better to be safe than sorry. Please contact us if you have any questions about this process.

To protect our customers from possible credit card fraud, our online security system is set at a high level. We may contact you if we require you to confirm cardholder details, when our security flags it for review. 

All Credit Card payments attract a 2% Bank Surcharge. This is a surcharge charged by the bank and passed onto you our customer.


Forgotten Password

Just click on the forgot password link before signing in to your account and we’ll send you an email with details on how to reset it, if you're still having trouble, reach out to us via the contact us page.

Changing Account Details

Just login to your account and go to your account dashboard. You’ll see all your account details listed and have an option to ‘edit’ if necessary.


If your order or item hasn’t been shipped yet, then yes we can. However, if your order has already been shipped then unfortunately we’re unable to cancel it. Some items are able to be returned so once your order arrives, feel free to email us for further information.


You must be 18 to view or make a purchase on The Bong Shop website. By selecting the click box to enter the site, you are agreeing that you are over 18 years of age. We cannot be held responsible for the actions of anyone using this website who is under 18 years of age. If your angry parent contacts us about your underage activity on this site, we will dob.


When you create an account on this website, you agree to provide us with accurate personal and contact information. If you have provided incorrect information, we cannot be held responsible for any issues arising from the use of this incorrect information.

We reserve the right to refuse to supply any person and/or close account for any reason including misuse and abuse of staff.